Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Seatsurfing
  1. Seatsurfing
  2. Support

Contact us or ask a question

Required fields are marked with an asterisk*

Click here to read the privacy policy.

Powered by Jira Service Management
{"xsrfToken":"df95687cc7d28304b6784479d137e63019dc29cc_lout","branding":{"id":"1","key":"support","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/90b8a937-adf1-4757-831b-78fcdb17126d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYzlkODkxZC0yZDdiLTQ5NGYtYTcxZi01ZjA1NmE0Y2RlZjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkwYjhhOTM3LWFkZjEtNDc1Ny04MzFiLTc4ZmNkYjE3MTI2ZCI6WyJyZWFkIl19LCJleHAiOjE3Njg3MDM3NjYsIm5iZiI6MTc2ODcwMzE2Nn0.a5iUcgm_kogp3m0H78qNc4OtHHcdleTPZ0hsyirINM4&client=2c9d891d-2d7b-494f-a71f-5f056a4cdef0&mode=fit","logoId":"90b8a937-adf1-4757-831b-78fcdb17126d","isLogoAvailable":true,"helpCenterTitle":"Welcome to Seatsurfings's support portal \uD83D\uDC4B","sharedPortalName":"Seatsurfing","translations":{"en-US":{"helpCenterTitle":"Welcome to Seatsurfings's support portal \uD83D\uDC4B","sharedPortalName":"Seatsurfing","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0d6efd","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5096710c-e576-436b-add8-73db2ecff82c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYzlkODkxZC0yZDdiLTQ5NGYtYTcxZi01ZjA1NmE0Y2RlZjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUwOTY3MTBjLWU1NzYtNDM2Yi1hZGQ4LTczZGIyZWNmZjgyYyI6WyJyZWFkIl19LCJleHAiOjE3Njg3MDM3NjYsIm5iZiI6MTc2ODcwMzE2Nn0.BUjyrV8E61-NYdrpgVH6niqhpUAh0ssICvY39-cqDwc&client=2c9d891d-2d7b-494f-a71f-5f056a4cdef0&height=300&mode=fit","bannerMediaApiFileId":"5096710c-e576-436b-add8-73db2ecff82c","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"support","projectId":10000,"serviceDeskId":1,"name":"Support","description":"<p>Our support is available 24 hrs / day. To get in touch with us, you can either use the support portal forms or send an e-mail to <a href=\"mailto:support@seatsurfing.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">support@seatsurfing.io</a>.</p>\n<p>Before contacting our support team, please:</p>\n<p>\uD83D\uDEE1️ Read and accept our <a href=\"https://seatsurfing.io/privacy-policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">privacy policy</a>.</p>\n<p>\uD83D\uDCD6 Read the <a href=\"https://seatsurfing.io/docs\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">documentation</a>.</p>\n<p>❤️ Check our <a href=\"https://stats.uptimerobot.com/E8ZAZiWKBk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">systems' status</a>.</p>\n<p>We are looking forward hearing from you! Customers subscribed to the <a href=\"https://seatsurfing.io/pricing\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Professional or Enterprise plan</a> can expect a response time of 24 hours.</p>\n<p>\uD83D\uDC6E\uD83C\uDFFD‍♀️ For security issues please contact <a href=\"mailto:security@seatsurfing.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">security@seatsurfing.io</a>.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"10003","name":"Contact us or ask a question","descriptionHtml":"","callToAction":"Contact us or ask a question","introHtml":"<p>Have a question or a general request? Submit it here.</p>","icon":10574,"iconUrl":"https://seatsurfing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10574","groups":[1],"key":""},{"id":"10002","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10574,"iconUrl":"https://seatsurfing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10574","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[10002,10003]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYzlkODkxZC0yZDdiLTQ5NGYtYTcxZi01ZjA1NmE0Y2RlZjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg3MDQzNjYsIm5iZiI6MTc2ODcwMzE2NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.W0jjrarQkiQ9oIF54LPVJg5y6jURKPzHW7rGoFnLfIg","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"2c9d891d-2d7b-494f-a71f-5f056a4cdef0","tokenDurationInMins":20}},"reqCreate":{"id":10003,"projectId":10000,"issueType":{"id":"10003","name":"Contact us or ask a question"},"form":{"name":"Contact us or ask a question","descriptionHtml":"","callToAction":"Contact us or ask a question","intro":"<p>Have a question or a general request? Submit it here.</p>","instructions":"","icon":10574,"iconUrl":"https://seatsurfing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10574","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question or general request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10047","fieldConfigId":"10149","label":"Privacy Policy","description":"[Click here to read the privacy policy.|https://seatsurfing.io/privacy-policy]","descriptionHtml":"<p><a href=\"https://seatsurfing.io/privacy-policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to read the privacy policy.</a></p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10020","label":" I have read and accept the privacy policy","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/10003","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/10003","calendarParams":{"firstDay":0,"date":"2026-01-18T03:26:06+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYzlkODkxZC0yZDdiLTQ5NGYtYTcxZi01ZjA1NmE0Y2RlZjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg3MDQzNjYsIm5iZiI6MTc2ODcwMzE2NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.W0jjrarQkiQ9oIF54LPVJg5y6jURKPzHW7rGoFnLfIg","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"2c9d891d-2d7b-494f-a71f-5f056a4cdef0","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=seatsurfing","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"df95687cc7d28304b6784479d137e63019dc29cc_lout","baseUrl":"https://seatsurfing.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://seatsurfing.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"2c9d891d-2d7b-494f-a71f-5f056a4cdef0","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"dfda7b0601a242b196028205b43564a9","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://seatsurfing.atlassian.net","edition":"free","anonymousEnabled":true,"requestIntroEnabled":true}